A note about Holiday shipping schedules - 2019


Many of our custom clothing optoins at pcawebstore.com are created "on demand" after your order is received and ship in 7 to 10 days after your order confirmation.

For this reason, our last date for guaranteed holiday season orders is Dec. 11th at midnight PST - for orders placed after that they will arrive after the Christmas holiday.

Special note:  Don't forget PCA Gift Certificates are available in our store, which make for a wonderful last minute gift.   
(available on the store's front page)


Why do I need to register?  Why can't I use my pca.org account? 

In an effort to keep the webstore secure, you will need to register for a new account on our store.  Your membership login to pca.org is not the same as for our store.   We recently upgraded our webstore platform so if you don't have an account - just register upon checkout  - it takes just a moment and will allow you to track orders, etc.
If you've used our store before - you may need to re-register since we've updated our platform.  


Shipping policy

Your package will ship in 7-12 business days. We typically use UPS as our preferred shipper however some items may be sent via USPS or Fed-Ex as needed. Once your package ships we will send an email with a link to track your order. You can check the status of your order by logging into your account. If you have any questions about your order, please contact us at pcawebstore@pca.org or call us at 410- 381-0911 Monday - Friday, 9am - 5pm EST.


Return/Refund/Cancellation Policy

Returns are not accepted to the PCAwebstore except in case of defect or damage.   Refunds or replacement merchandise are available in the event of defective product or shipping error.


Privacy Policy


What information do we collect?

We collect information from you when you place an order. 

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:  

- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs) 

- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

- To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.  

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy


If we decide to change our privacy policy, we will post those changes on this page. 

This policy was last modified on 12/14/2010